14 / 17 · AI, LLM & Agentic Systems
Multi-turn Conversational AI Bot (Split Money)
A GPT-4-powered support bot handling real multi-turn conversations in production.
AI, LLM & Agentic Systems
Architecture & Overview
A GPT-4-powered customer service bot handling multi-turn conversation state, deployed in live production for the Split Money fintech app.
The Problem
Customer support for split expenses and payment disputes suffers from high support ticket volumes and repetitive FAQ triage.
The Approach & Implementation
Engineered a stateful conversational engine on FastAPI and Redis with GPT-4 function calling, intent classification, and automated transaction ledger queries.
Measurable Outcome
Successfully resolved over 65% of user payment inquiries automatically without human operator intervention in live production.
Technologies & Skills
PythonGPT-4 APIFastAPIRedisPrompt Engineering
Key Verification Metrics
Deployed in live fintech production
Stateful multi-turn conversational memory
Sub-second contextual response latency
Automated intent routing and dispute triage
Project Availability
View Repository
Codebase showcase · Live deploy upon request